bd4i Privacy Policy — How We Protect Your Data

Your Privacy at a Glance

The following cards summarise the most important aspects of this Policy. Please read the full sections below for complete details.

2. How We Use Your Information

bd4i uses your personal data for the following purposes. All use of personal data is proportionate, necessary, and limited to what is required for the stated purpose.

• Account management — to create and maintain your player account, verify your identity, process deposits and withdrawals, and communicate important account information to you.
• Service delivery — to provide access to the full range of bd4i games, sports betting markets, live casino tables, and promotional offers that you are eligible for.
• Fraud prevention and security — to detect and prevent fraudulent activity, money laundering, account takeover attempts, and other activities that violate bd4i's Terms and Conditions or applicable law.
• Legal compliance — to comply with applicable anti-money laundering regulations, age verification requirements, responsible gaming obligations, and any lawful requests from competent authorities.
• Platform improvement — to analyse aggregate usage patterns, identify technical issues, optimise platform performance for Bangladeshi mobile network conditions, and improve the overall player experience.
• Marketing communications — to send you relevant promotional offers, bonus notifications, and platform updates where you have given your consent to receive such communications. You may withdraw this consent at any time.

bd4i does not use your personal data to make automated decisions that have a significant legal or similarly significant effect on you without providing you with the opportunity to request human review. Automated systems are used for fraud screening and responsible gaming monitoring, but decisions to close or restrict accounts are reviewed by bd4i staff before being applied.

4. Sharing Your Information

bd4i does not sell your personal data. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment processors — we share necessary transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card payment processors to facilitate deposits and withdrawals. These processors operate under their own privacy policies and are contractually required to handle your data securely.
• Game providers — game session data (but not payment or KYC data) may be shared with licensed game software providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi for the purpose of game delivery, technical support, and RNG audit compliance.
• Legal and regulatory authorities — we may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by applicable law, court order, or where we reasonably believe disclosure is necessary to prevent or detect a crime.
• Service providers — we use third-party service providers for certain operational functions including cloud hosting, analytics, customer support tooling, and fraud detection. All such providers are contractually required to process your data only on bd4i's instructions and to maintain appropriate technical and organisational security measures.

In the event of a merger, acquisition, or sale of all or part of bd4i's business, personal data held by bd4i may be transferred to the acquiring entity as part of that transaction. In such circumstances, bd4i will notify affected users and ensure that the receiving entity is bound by privacy obligations no less protective than those set out in this Policy.

6. Data Retention

bd4i retains your personal data for as long as your player account remains active and for such further period as is necessary to comply with legal obligations, resolve disputes, and enforce bd4i's agreements. The following retention periods apply as a baseline: account registration and KYC data is retained for a minimum of 5 years following account closure; transaction records are retained for a minimum of 5 years from the date of the transaction; customer support communications are retained for 2 years from the date of the interaction; technical and device data logs are retained for up to 12 months.

When personal data is no longer required for the purpose for which it was collected and the applicable retention period has expired, bd4i will securely delete or anonymise that data. Where anonymisation is used, the resulting data can no longer be used to identify you and is not subject to this Policy. bd4i conducts periodic data audits to ensure that personal data is not retained beyond its applicable retention period.

8. Data Security

bd4i implements and maintains appropriate technical and organisational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or unauthorised access. Security measures in place include: SSL/TLS encryption for all data transmitted between your device and the bd4i platform; encryption at rest for sensitive stored data including passwords and payment references; access controls limiting data access to bd4i personnel with a legitimate business need; regular security assessments and vulnerability testing; and incident response procedures for detecting and managing any data security events.

While bd4i takes reasonable steps to protect your personal data, no method of transmission over the internet or method of electronic storage is completely secure. bd4i cannot guarantee absolute security of data transmitted to or from the platform. If you suspect that your account has been compromised or that your personal data has been accessed without your authorisation, you must contact bd4i support immediately via live chat so that appropriate steps can be taken to secure your account and investigate the incident.

10. Changes to This Privacy Policy

bd4i reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, bd4i will publish a notice on the platform and update the effective date shown at the top of this document. Your continued use of the bd4i platform following publication of an updated Privacy Policy constitutes your acknowledgement of the updated Policy.

We encourage you to review this Privacy Policy periodically to stay informed of how bd4i collects, uses and protects your personal data. If you disagree with any updated version of this Policy, you should stop using the bd4i platform and may request account closure by contacting bd4i customer support.